Terms of Service

Effective date: September 9, 2026 · Clairion AI

These terms govern your use of the Clairion AI website and, if you become a client, our intake answering and follow-up services. By using this site or the service, you agree to them. If you have questions, contact us at support@clairion.co or 1-877-475-0433.

Who we are

"Clairion AI," "we," "us," and "our" mean Clairion AI, which provides intake answering and lead follow-up services for law firms.

Website use

You may use this website for lawful purposes only. Don't attempt to break it, scrape it in ways that degrade it, or use it to send unlawful or unwanted communications. Forms on this site are for real inquiries; automated or fraudulent submissions may be rejected.

Discovery calls, the after-hours test, and the Recovery Sprint

• Discovery call and after-hours test. The discovery call and the after-hours test of your lines are free and create no obligation to purchase. We schedule test calls only with your permission.
• 30-Day Recovery Sprint. If you engage us for a Recovery Sprint, the specific scope, deliverables, and payment terms will be set out in a separate written agreement between you and Clairion AI. In the event of a conflict between those documents and these terms, your signed agreement controls.
• Service subscriptions. Ongoing use of the Signed Case System is governed by the written agreement for that service.

The response-time guarantee

We publish a guarantee: every call answered in under 60 seconds, 24/7, or that month is free. The monthly timestamp logs define whether the guarantee was met, and the remedy is a credit of that month's service fee. The guarantee applies to calls handled by the Clairion service while your account is active and configured, and it does not cover outages caused by third-party carriers or events outside our reasonable control. Full mechanics live in your service agreement.

Your responsibilities

• Provide accurate intake criteria, calendar access, and contact routing information, and keep it current.
• Ensure your use of the service complies with the professional conduct rules that apply to you as a legal professional, including advertising and solicitation rules in your jurisdiction.
• Don't use the service to violate any law or to harass or deceive anyone.

Calls on your behalf are made under your direction and authority as the firm.

Fees and payment

Fees for the Recovery Sprint and the ongoing service are set in your written agreement. Unless that agreement says otherwise, fees are non-refundable once a billing period starts.

Confidentiality

We treat your intake information and your clients' and prospects' information as confidential, use it only to run your service, and protect it as described in our Privacy Policy.

Intellectual property

The Clairion AI name, logo, and website content belong to Clairion AI. You keep all rights in your firm's information and in the leads and cases we handle for you. Nothing in these terms transfers ownership from one party to the other except as expressly stated.

Disclaimers

The website and service are provided "as is." We don't guarantee any particular number of leads, signed cases, or revenue outcomes, and nothing on our website is legal advice. Statistics we cite about the legal industry describe studies we reference, not promises about your firm.

Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost revenue. Each party's total liability under these terms is capped at the fees you paid to us in the three months before the claim arose. These limits don't apply to the monthly service credit in the guarantee section.

Termination

You can stop using the service per your agreement's notice terms. We may suspend or terminate service for non-payment or for material breach that isn't cured within a reasonable time after notice. When the service ends, we stop handling calls and make your account data available to you as described in your agreement.

Changes to these terms

We may update these terms from time to time. We'll post the updated version on this page with a new effective date, and material changes take effect after they're posted as stated on this page. If you continue using the service after changes take effect, the updated terms apply to you.

Governing law; disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Either party may bring a claim in the state or federal courts located in Texas, and both parties consent to that jurisdiction. Before filing suit, the parties will attempt to resolve any dispute in good faith for 30 days after written notice of the dispute.

Contact

Questions about these terms: support@clairion.co or 1-877-475-0433.